Shipping & Returns Policy
All orders will receive free ground shipping. The purchase of online gift cards do not apply to the free shipping minimum.
Our warehouse processes online orders Monday through Friday. Orders placed after 4 PM Pacific Time will not be processed until the following business day. Please note that our warehouse is closed on Saturday and Sunday, so any orders placed on the weekend will be processed and shipped the following Monday.
Shipping & Handling Timeline:
Handling Time: 1 - 2 Business Days
Shipping Time: 2 - 4 Business Days (This will vary if Expedited Shipping was purchased)
A shipping confirmation will be emailed to you as soon as your order has been shipped, which will allow you to track your package.
Shipping to P.O. boxes
We can not ship to P.O. Boxes. All orders must go to an actual address. If your order goes to a P.O. Box it will be put on hold until proper address is provided.
Orders may be delayed due to unforeseen circumstances that are out of our control (I.e. weather, holidays, high volume shipping days, shipping delays from service providers (USPS & UPS).
Returns and Exchange Policy
Food and treat purchases are guaranteed 30 days from the online or in-store purchase date. Unfortunately, we cannot accept the return of opened products. Any new, unopened and unused items in their original packaging will be accepted for a return or exchange within 30 days from purchase and refunded in the same form as your original payment. (Please note that we have a Restocking fee of $1.50 per order
To return your online product, please mail to:
HONEST PETS RETURNS
1594 Bozeman Dr.
Henderson, NV 89012
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your banking institution, your refund will be credited back to your original payment method(s) within 5-7 business days.
Returns Inspections: 1 Business Day
Refund Issued: 1 Business Day
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Please do not send your purchase back to the manufacturer.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
USPS Retail Ground: Estimated 2 - 8 Day Ship Time
UPS Next Day Air®: Guaranteed delivery by 12:00 noon or 1:30 p.m. where weekday shipments are delivered by 10:30 a.m. or 12:00 noon, respectively, based on destination.
UPS 2nd Day Air®: Guaranteed delivery by end of day for shipments picked up on Thursday, based on destination.